Privacy policy | Service Schlund International

This Privacy Policy is based on the terminology used by the European legislator when adopting the General Data Protection Regulation (GDPR). My Privacy Policy is intended to be easy to read and understand for the public as well as for my customers and business partners. To ensure this, I would first like to explain the terminology used.

In this Privacy Policy I use, among others, the following terms:

• a) personal data
  Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  
  
• b) data subject
  Data subject means any identified or identifiable natural person whose personal data is processed by the controller responsible for processing.
  
  
• c) processing
  Processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of making available, alignment or combination, restriction, erasure or destruction.
  
  
• d) restriction of processing
  Restriction of processing means the marking of stored personal data with the aim of limiting its future processing.
  
  
• e) profiling
  Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
  
  
• f) pseudonymisation
  Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data is not attributed to an identified or identifiable natural person.
  
  
• g) controller or controller responsible for processing
  Controller or controller responsible for processing means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union law or Member State law, the controller or the specific criteria for its nomination may be provided for by Union law or Member State law.
  
  
• h) processor
  Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  
  
• i) recipient
  Recipient means a natural or legal person, public authority, agency or other body to which personal data is disclosed, whether a third party or not. Public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union law or Member State law shall not be regarded as recipients.
  
  
• j) third party
  Third party means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process personal data.
  
  
• k) consent
  Consent means any freely given, specific, informed and unambiguous indication of the data subjects wishes by which the data subject, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:

Service Schlund International
Owner: Thomas Schlund
Karl-Lüllig-Straße 21
73527 Schwäbisch Gmünd
Germany
Email: support(at)service-schlund.de
Web: www.service-schlund.de

My website uses cookies. Cookies are text files that are stored on a computer system via an internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which websites and servers can be assigned to the specific internet browser in which the cookie was stored. This enables visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified by means of the unique cookie ID.

By using cookies, I can provide users of this website with more user-friendly services that would not be possible without setting cookies.

By means of a cookie, the information and offers on my website can be optimised for the user. Cookies allow me, as already mentioned, to recognise users of my website. The purpose of this recognition is to make it easier for users to use my website. For example, the user of a website that uses cookies does not have to re-enter access data each time they visit the website, because this is handled by the website and the cookie stored on the users computer system. Another example is the cookie of a shopping basket in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping basket by means of a cookie.

The data subject may prevent the setting of cookies by my website at any time by means of a corresponding setting in the internet browser used and may thus permanently object to the setting of cookies. Furthermore, cookies already set may be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If the data subject disables the setting of cookies in the internet browser used, not all functions of my website may be fully usable.

My website collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The data collected may include (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches my website (so-called referrers), (4) the subpages accessed on my website by an accessing system, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on my information technology systems.

When using this general data and information, I do not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of my website correctly, (2) optimise the content of my website and its advertising, (3) ensure the long-term functionality of my information technology systems and the technology of my website, and (4) provide law enforcement authorities with the information necessary for prosecution in the event of a cyberattack. This anonymously collected data and information is therefore evaluated statistically and with the aim of increasing data protection and data security in my company, ultimately to ensure an optimal level of protection for the personal data processed by me. The anonymous data of the server log files is stored separately from all personal data provided by a data subject.

Due to statutory requirements, my website contains information that enables quick electronic contact with my company as well as direct communication with me, including a general address for electronic mail (email address). If a data subject contacts the controller responsible for processing by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted voluntarily by a data subject to the controller is stored for the purpose of processing or contacting the data subject. This personal data is not passed on to third parties.

The controller processes and stores personal data of the data subject only for the period necessary to achieve the purpose of storage or insofar as this has been provided for by the European legislator or another legislator in laws or regulations to which the controller is subject.

If the storage purpose no longer applies or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is routinely blocked or erased in accordance with statutory provisions.

• a) Right of confirmation
  Every data subject has the right granted by the European legislator to obtain from the controller confirmation as to whether or not personal data concerning him or her is being processed. If a data subject wishes to exercise this right of confirmation, he or she may contact the data protection officer or another employee of the controller at any time.
  
  
• b) Right of access
  Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller, at any time and free of charge, information about the personal data stored about him or her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:
  
  • the purposes of the processing
  • the categories of personal data concerned
  • the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organisations
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
  • the existence of the right to request rectification or erasure of personal data concerning the data subject or restriction of processing by the controller or the right to object to such processing
  • the existence of the right to lodge a complaint with a supervisory authority
  • where the personal data is not collected from the data subject: any available information as to its source
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved as well as the significance and envisaged consequences of such processing for the data subject
  
  Furthermore, the data subject has a right to be informed whether personal data has been transferred to a third country or to an international organisation. Where this is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.
  
  If a data subject wishes to exercise this right of access, he or she may contact the data protection officer or another employee of the controller at any time.
  
  
• c) Right to rectification
  Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject also has the right to have incomplete personal data completed, including by means of a supplementary statement.
  
  If a data subject wishes to exercise this right to rectification, he or she may contact the data protection officer or another employee of the controller at any time.
  
  
• d) Right to erasure (right to be forgotten)
  Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and insofar as the processing is not necessary:
  
  • The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  • The data subject withdraws consent on which the processing is based according to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.
  • The personal data has been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data has been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.
  
  If one of the above-mentioned reasons applies and a data subject wishes to request the erasure of personal data stored by me, he or she may contact the data protection officer or another employee of the controller at any time. The data protection officer or another employee will ensure that the erasure request is complied with immediately.
  
  If personal data has been made public by me and my company, as controller, is obliged pursuant to Article 17(1) GDPR to erase the personal data, I shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the published personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, that personal data, insofar as processing is not required. The data protection officer or another employee will arrange the necessary measures in individual cases.


• e) Right to restriction of processing
  Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller restriction of processing where one of the following conditions applies:
  
  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but the data subject requires it for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
  
  If one of the above-mentioned conditions applies and a data subject wishes to request the restriction of personal data stored by me, he or she may contact the data protection officer or another employee of the controller at any time. The data protection officer or another employee will arrange the restriction of processing.
  
  
• f) Right to data portability
  Every data subject affected by the processing of personal data has the right granted by the European legislator to receive the personal data concerning him or her, which was provided to a controller by the data subject, in a structured, commonly used and machine-readable format. The data subject also has the right to transmit that data to another controller without hindrance from the controller to which the personal data was provided, where the processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR or on a contract pursuant to Article 6(1)(b) GDPR and the processing is carried out by automated means, insofar as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  
  Furthermore, in exercising the right to data portability pursuant to Article 20(1) GDPR, the data subject has the right to have personal data transmitted directly from one controller to another controller where technically feasible and where doing so does not adversely affect the rights and freedoms of others.
  
  To assert the right to data portability, the data subject may contact the appointed data protection officer or another employee at any time.
  
  
• g) Right to object
  Every data subject affected by the processing of personal data has the right granted by the European legislator, on grounds relating to his or her particular situation, to object at any time to the processing of personal data concerning him or her which is based on Article 6(1)(e) or (f) GDPR. This also applies to profiling based on these provisions.
  
  In the event of an objection, I will no longer process the personal data unless I can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.
  
  If I process personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data for such marketing. This also applies to profiling insofar as it is related to such direct marketing. If the data subject objects to processing for direct marketing purposes, I will no longer process the personal data for these purposes.
  
  In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to the processing of personal data concerning him or her for scientific or historical research purposes or statistical purposes pursuant to Article 89(1) GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
  
  To exercise the right to object, the data subject may contact the data protection officer or another employee directly. In connection with the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject is also free to exercise his or her right to object by automated means using technical specifications.
  
  
• h) Automated individual decision-making, including profiling
  Every data subject affected by the processing of personal data has the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision (1) is necessary for entering into or performance of a contract between the data subject and the controller, or (2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subjects rights and freedoms and legitimate interests, or (3) is based on the data subjects explicit consent.
  
  If the decision (1) is necessary for entering into or performance of a contract between the data subject and the controller or (2) is based on the data subjects explicit consent, I shall implement suitable measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject, including at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
  
  If the data subject wishes to exercise rights relating to automated decisions, he or she may contact the data protection officer or another employee of the controller at any time.
  
  
• i) Right to withdraw consent under data protection law
  Every data subject affected by the processing of personal data has the right granted by the European legislator to withdraw consent to the processing of personal data at any time.
  
  If the data subject wishes to exercise the right to withdraw consent, he or she may contact the data protection officer or another employee of the controller at any time.

Article 6(1)(a) GDPR serves as the legal basis for processing operations for which I obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of another service or consideration, the processing is based on Article 6(1)(b) GDPR. The same applies to processing operations necessary for the implementation of pre-contractual measures, for example in cases of enquiries about my products or services. If my company is subject to a legal obligation requiring the processing of personal data, for example to fulfil tax obligations, the processing is based on Article 6(1)(c) GDPR. In rare cases, the processing of personal data may become necessary to protect vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured on my premises and his or her name, age, health insurance data or other vital information had to be disclosed to a doctor, hospital or other third parties. In that case, the processing would be based on Article 6(1)(d) GDPR.
Finally, processing operations may be based on Article 6(1)(f) GDPR. This legal basis applies to processing operations that are not covered by any of the above-mentioned legal bases if the processing is necessary for the purposes of a legitimate interest pursued by my company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. Such processing operations are permitted in particular because they have been specifically mentioned by the European legislator. In this respect, the legislator considered that a legitimate interest could be assumed where the data subject is a customer of the controller (Recital 47, sentence 2 GDPR).

Where the processing of personal data is based on Article 6(1)(f) GDPR, my legitimate interest is the conduct of my business activities for the benefit of the well-being of all my employees and shareholders.

The criterion used to determine the period of storage of personal data is the respective statutory retention period. After expiry of that period, the corresponding data is routinely erased, provided it is no longer required for the performance or initiation of a contract.

I inform you that the provision of personal data may in part be required by law (for example tax regulations) or may also result from contractual provisions (for example information about the contractual partner). In some cases, it may be necessary for the conclusion of a contract that a data subject provides personal data to me, which must then be processed by me. For example, the data subject is obliged to provide personal data if my company concludes a contract with him or her. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before providing personal data, the data subject must contact the data protection officer. The data protection officer will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences of failure to provide the personal data would be.

As a responsible company, I do not use automated decision-making or profiling.

For reasons of security and to protect the transmission of confidential content, such as enquiries that you send to me as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that my address in your browsers address bar begins with "https://" and by the lock symbol in your browser bar. If SSL or TLS encryption is activated, the data you transmit to me cannot be read by third parties.

The use and transmission of contact data published as part of the legal notice obligations for the purpose of sending unsolicited advertising and information material as well as for market and opinion research is hereby expressly objected to.
I expressly reserve the right to take criminal and/or civil legal action in the event of unsolicited advertising information being sent, for example by spam emails, and/or the unlawful transmission of contact data.